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FAQ's

I am between sizes, what size should I order?

For most of our items, specifically our leggings, we recommend sizing up if you are between sizes. Our bodycon dresses, fitted skirts and leggings are meant to hug the body and have a slight compression fit, but we have found that most people feel super comfortable in one size up. All of our fabrics are stretchy and will fit most body types, it all depends on how snug of a fit you prefer. Our fabrics won't lose their shape even after multiple wearings and washings. 

What countries can you ship to?

We can ship worldwide, if you have a concern, please contact us at customerservice@roxierudolph.com or use the contact form on our website under the Info tab. 

How will my order be shipped?

For orders in the USA, anything under $800 will be shipped via USPS. Orders over $800 will be shipped by DHL.  For orders in Canada, we ship via Canada Post (Expedited Service) For international orders, most orders will be shipped via USPS then transferred to your local postal service. Higher valued orders will be shipped via courier such as DHL

How long will my order take to arrive?

We are a slow fashion company which means your orders are created for you once the order is placed. Your order may take 5-10 days to create. We work Monday to Friday and are closed on weekends and all Canadian holidays. Production and shipping times are in business days and do not include dates that we are closed. Roxie Rudolph can answer your emails 7 days a week and can typically respond within 24 hours. Please send us an email at customerservice@roxierudolph.com or use the contact form on our website under the Info tab if you have any concerns. Once your order is created, expect shipping to take 2-6 days if you are in the US, 2-8 days If you are in Canada, and 10-15 days (but may be delayed by the customs of your country) if you are international

What's so great about slow fashion?

So many great things! The talented people who are making your items only work Monday through Friday and don't work holidays. They earn a livable wage and receive benefits and have a safe working environment. We are sweatshop free! Because your order is made especially for you this cuts down on waste and there are no stocks of inventory sitting around being unsold (although we may offer a sale here and there)  We do not crank out cheap, disposable garments. 

Will my order have a tracking number?

Most US and Canada orders will have a tracking number which you will receive once your order has been shipped. International orders over a certain amount will be shipped with tracking, if you would like to add tracking to your international order please contact us and we can look into options for you. 

I have not received my order :( what is going on?

If you have a tracking number please check it, this may give you your answer. Please let us know within 10 days of the SHIP date if you have not received your package in the USA or Canada, and within 15 days for international orders. Please note that investigating a lost package can take 5-10 business days. If your tracking indicates that your order was delivered but you still have not received it, please verify that the address on the order is correct and contact your local postal service as they may have additional delivery information available and the package may actually be waiting for you at the post office. 

*Once the order has been transferred over to your shipping service, Roxie Rudolph is not responsible for packages not received that are marked as delivered at the address entered on the order. 

I have a retail store and would love to carry Roxie Rudolph, do you offer wholesale prices?

Yes! We'd love to be carried in your shop, for more information please contact us at info@roxierudolph or via the contact form on our website under Info

What are your refund policies?

Please refer to our returns page under the Info tab.

How should I care for my Roxie Rudolph clothing? 

We recommend machine or hand washing your items in cold water, hanging to dry (or tumble drying on low, our fabrics are naturally quick dry so you won't have to wait very long) We personally recommend hanging to dry when you can, this will make all of your clothing last longer and is of course better for the environment and saves on your electric or gas bill Do not use bleach. Our fabrics bounce back and our prints will not fade after washing. 

What is EcoPoly? 

You may have noticed that many of our items are made with an EcoPoly/Spandex blend. What is EcoPoly and why is it a better for the environment? The textile industry is considered one of the most ecologically harmful in the world. The amount of water, energy, heat and chemicals used in the production of textiles is astronomical. EcoPoly uses 70% less water, 70% less energy and 70% less heat in it's production process. 

 

 

 

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